Bringing Customized Solutions to Clients Using Knowledge and Expertise

For more than twenty years we have served a wide range of Fortune 500 and regional clients. The majority of our clients fall into one of five industries — consumer package goods, publishing, paper, financial services and pharmaceuticals. We have developed significant knowledge and expertise, often customizing our services, facilities and infrastructure to meet their specific requirements.

Of course, all clients, regardless of industry, rely on our four highly integrated software packages that are combined to create our proprietary aeroNavigator system – a state-of-the-art, on-line ecommerce, order, inventory and shipping management system.

The following provides an overview of how we meet the very specific needs of our clients:

			Consumer Package Goods
			We are proud to have reached Pinnacle Status with a client considered by most to be the world’s leading consumer package goods company. This means we have qualified as one of the top 5% of their vendors, worldwide, in meeting all of their stringent requirements in their “Key Elements Program”. The specifics of this program are, of course, proprietary however - they do include a wide range of high quality and process requirements including: development and management of SOP’s, validation processes for core elements i.e. security, calibration and system testing, expiration and lot control management, and CGMP/GMP compliance, measurement and reporting of key quality metrics. Our flexible aeroNavigator system architecture allows us to easily support both direct to consumer and business-to-business distributions for these products. We provide online real-time access to materials or we integrate with existing client systems to support the fulfillment of these needs. In addition to standard fulfillment services, our consumer package goods clients often take advantage of our packaging, kitting, and re-labeling expertise. We routinely provide these services for batches or single-orders – pulling from just a few SKU’s to more than 5,000 at a time. Most orders are picked, packed and shipped the same business day they are received. We host and manage websites for several product lines to support both the non-revenue and revenue requirements. Inventory can be allocated to effectively support both audiences based on client requirements. aeroNavigator provides complete cashiering and reporting support for these orders. Our Call Center is staffed from 9:00am until 8:00 PM, Monday through Friday and handles thousands of calls each week for orders and questions related to the status of orders received. This support handles questions about billing and products requested. Each program can be assigned its own toll free number to isolate transactions and provide personalized service.

			Publishing
			Our publishing clients appreciate the large, 450,000 sq. ft. footprint, expandable to 700,000 sq. ft., we provide. In fact, one of our facilities has been configured specifically with our publishing clients in mind, providing very narrow aisle (VNA) configuration for maximum warehousing efficiency. We support trade publication distribution, and complete in-house ASN capabilities to ensure seamless ordering and delivery to large retailers such as Barnes & Noble. We also support consumer distribution for book-of-the-month type programs and per-order fulfillment. Our pallet capacity is currently at 50,000, easily expandable to an additional 50,000, and we’re currently shipping millions of units monthly - comprised of literally thousands of SKU’s. Plus, we process, on average, 20,000 units of returns daily. We also provide all the back end invoicing, check and credit card processing for our clients in the publishing industry. So, whether it’s one book shipped direct to a consumer or carton quantities shipped to trade accounts, Aero provides a single source to manage all our publishing clients’ fulfillment and distribution needs.

			Financial Services
			Our financial services clients know that Aero’s many years’ experience in their industry helps them save time and money. We provide cost-effective support services, such as print-on-demand, so they can minimize inventory levels and eliminate the management of short dated materials. We also offer inbound telemarketing to take inquiries and orders from field sales. We’re experienced in promotional processing to support their short term promotional or incentive programs. Some examples of this include: 1-1 Marketing Campaigns Specialty Mailings Loyalty and Continuity Mailing programs Custom Variable Data Documents Non-Personal Promotion programs Postal Processing and Sortation

			Paper
			Supporting paper clients requires some very special and unique services we’re happy to provide. Our online e-store allows us to provide paper samples and create mock-ups the same day. Getting the paper samples to field sales reps when they need them is important to the success of many projects. Their success is important to us. All our samples are picked and shipped immediately, which allows customers to make prompt and effective decisions about their paper needs. Our dedicated and experienced account management staff can answer questions and provide support immediately.

			Pharmaceuticals
			Aero is an experienced provider of regulatory compliant sales and marketing solutions to the pharmaceutical industry. Our areas of specialty include; Delivery of Samples and Literature to Field Sales and Practitioners, Integrated Web Applications, and Promotion Programs. We have customized our facilities and services to meet the needs of our pharmaceutical clients. We provide: Caged & secured areas for controlled substance areas S.O.P.’s for Over-The-Counter and Rx samples CGMP / GMP compliance PDMA compliance DEA/FDA compliance Management of “push and pull programs” for sampling requirements Systems and reports to ensure PDMA and FDA compliance Our freight management solutions include Deliveries 24 hours a day 7 days a week Exact Appointment, 1-Hour Window, or 2-Hour Window…The choice is yours Delivery options to support minimal time out of field Full tracking and reporting capabilities Support for all 50 states and Puerto Rico

Consumer Package Goods

Publishing

Financial Services

Paper

Pharmaceuticals